Return & Exchanges

We want you to be happy with your order! If you’d like to return your order simply email us or call us within 30 days of your receipt for a full refund.
There are No Restocking Fees! Once your return request is approved, you may ship the order back to us using any carrier you prefer (UPS, FedEx, USPS). You are responsible for the return shipping costs. Just make sure to include your RMA # in the reference field so that it will appear on the return label
Exceptions and Clarifications:
1. Products must be returned to us in brand new condition, unused, and in their original packaging.
2. We cannot accept returns on products that have been customized or special ordered. Items that are special order, clearly state it on our website.
3. Clearance, open box, discontinued or sale items are not eligible for returns or exchanges. Cocopew reserves the right to deny a return on a heavily discounted item. We apologize but purchases made during Black Friday / Cyber Monday season are not eligible for return.
4. If you placed an order using the points that you received from your previous order than the original purchase cannot be returned.
Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing. Credits can only be refunded to the same credit card the purchase was made on. If an item was purchased as a gift, we can either refund the original credit card or an exchange can be made. Any return received by our warehouse later than 2 weeks after the return process was initiated, will be subject to a 15% late return fee.
All items are under the manufacturer’s warranty. Most manufacturers do not allow us to carry any parts or take back defective items, but we are here to help! If an item arrives or becomes damaged within the warranty timeframe, we will help guide you on how to contact the manufacturer to initiate a claim. If you have any trouble after filing a claim, please do reach out to us and we will get involved to make sure that you are taken care of. We value our customers for life and want to ensure that everything you purchase from Cocopew is something you love.