How long does it take to process an order? When will I receive my Order?
Orders placed on Fridays will not be processed until Monday, as our warehouse is closed on weekends.
Orders placed on a Holiday will be processed within 2-5 business days after the Holiday.
We strive to process your order within 2-5 business days after you place your order.
All international orders are shipped via DHL, FedEx, or USPS depending on the package. Typically, your package should be delivered to you within 1-4 days after leaving our warehouse. This may vary depending on the Customs process in the destination country and courier service processing.
Do you ship to my country?
We ship worldwide.
How can I contact you guys?
It is simple, you can write to us at [email protected] or sms us +1(347) 946-6924.
How do I change my address?
In-order to change your address, you need to send us an email from your email id that you used at checkout. Simply write to us at [email protected] Please note after 24 hours of your order placement, we are unable to change the address as it goes in processing and is handed over to the courier service. However we would suggest letting us know as sometimes there are possibilities that we can change your address. For change in email, you can do it any time you want. For more information you can read our shipping policy: https://www.cocopew.com/shipping/
Can I track my order?
Yes, you can track your order. You just have to write your order number and email address and it will take you to the information tab where you can find your tracking id if it is uploaded. In case of any confusion or any assistance, please feel free to write to us at [email protected] To track your order simply visit this link: https://www.cocopew.com/order-tracking/
What is the process after I place an order?
Once you place your order, your information is received by us and we process your order. Once the package is ready, we will hand it over to the courier facility for tracking generation. Once the Package is processed by the courier service, they generate a tracking URL that is sent to you on your provided email address. The delivery of your order depends upon the nearest availability of the warehouse. If in case you have any question regarding your order or you are unable to track your order then simply write us at [email protected] Our team members will get back to you with all the details ASAP.
What is the process of returning the package?
For information about returning a product, you can refer to our Return policy: https://www.cocopew.com/return/  You can always reach us with your concern at [email protected] where our dedicated team will handle all your concerns and will guide you further.